Application of general conditions of sale
The general conditions of sale detailed below apply to all orders for products and services made via the website www.shilowgeneva.com. The customer must read the general conditions of sale prior to any order, the terms and conditions being available on the site. Shilow Geneva reserves the right to adapt or modify at any time these T & Cs, the version of the GTC applicable to any sale being the one appearing online on the site www.shilowgeneva.com at the time of the order. Therefore, the fact of placing an order requires full prior and unreserved acceptance of these terms and conditions by the customer by clicking on the button “I have read and I accept the general conditions of sale”.
Information and accessibility of the site
www.shilowgeneva.com is an e-commerce site that belongs to and is managed by its creators. The site is open to all users of the internet network in principle accessible 24 / 24h, 7 / 7d, except interruption, scheduled or not, by Shilow Geneva or its providers, for the purposes of maintenance or force majeure (such as defined herein). Shilow Geneva can not be held responsible for any damage, whatever its nature, resulting from the unavailability of the site. Shilow Geneva does not guarantee that its site will be free from anomalies, errors or bugs, nor that the site will operate without failure or interruption. In this respect, he may freely determine, at his own discretion, any period of unavailability of the site or its content. Shilow Geneva can not be held responsible for data transmission, connection or unavailability issues.
On-Site Registration In
order to place an order, the customer must first register on the site by creating an account containing the customer information. The registration of the customer on the site is validated by the Shilow Geneva team after verification of the standard form completed by the client. The customer receives an email confirmation of registration. When creating an account, the client must ensure the accuracy and completeness of the data it provides. The customer is required to always update his personal information. In the event of an error in the address details of the recipient, Shilow Geneva can not be held responsible for the impossibility of delivering products. By registering on the site, the customer declares and guarantees to Shilow Geneva that he is of age and has the legal capacity to contract. Shilow Geneva may delete the customer’s account at any time, for any reason, in its sole discretion.
Data protection and intellectual property
In Switzerland, personal data is protected in particular by the Federal Law on Data Protection (LFD of 19 June 1992 – status on 1 January 2014). All elements of the Shilow Geneva site are and remain the intellectual and exclusive property of Shilow Geneva. Nobody is authorized to reproduce, exploit, rebroadcast, or use for any reason whatsoever, even partially, elements of the site that are software or visual. The content of the website www.shilowgeneva.com, including text, graphics, photos and other illustrations of any kind, is protected by trademark law. Any use of the trademark Shilow Geneva and / or its logo in any form and in any manner is prohibited without the prior written consent of the author.
The information requested from the buyer is necessary for the processing of his order and may be communicated exclusively to the contractual partners of Shilow Geneva involved in the execution of this order. The buyer is solely responsible for access and use of the means of access (username, password). He alone answers the consequences that may result. The buyer’s personal data communicated to Shilow Geneva are treated confidentially. Shilow Geneva undertakes never to transmit them to a third person.
Articles offered for sale on www.shilowgeneva.com are described and presented with the utmost accuracy. If errors occur, Shilow Geneva can in no way be engaged for this fact. The pictures representing the articles are only indicative.
The customer can select as many products as he wants to add to the basket. The basket summarizes the products chosen by the customer as well as the prices and related costs. The customer will be able to freely modify the basket before validation of his order. Validation of the order is confirmation of the acceptance by the customer of the GTC, the products purchased, their price and the associated costs. A confirmation email summarizing the order (products, price, availability of products, quantity …) will be sent to the customer by Shilow Geneva. For this purpose, the customer formally accepts the use of email for confirmation of the content of his order. Invoices are available in the “my account” section of the site. Shilow Geneva reserves the right to refuse the offer to purchase if the desired product is out of stock.
Price and Payment Method
The prices mentioned are displayed in Swiss francs or euros and include VAT. They do not include delivery charges or any other taxes such as customs fees, payment of duties or various taxes that must be paid by the buyer. Shilow Geneva reserves the right to change prices at any time but the products will be billed based on the rates in effect at the time of registration of the order, subject to availability. The price is due when ordering. The buyer can pay via PayPal’s secure electronic payment system or by credit card (Visa and Mastercard).
Shilow Geneva delivers anywhere in Switzerland and around the world in the following timeframes: 2-5 business days in Switzerland, 5-8 business days in Europe – 12 business days in the rest of the world. Shilow Geneva can not be held responsible for any jewel damaged or lost and no delay in delivery. This is done by mail to the address indicated by the buyer when ordering. Delivery is made to the delivery address indicated by the customer, it being specified that it must be the address of residence of the customer, a natural person of his choice or a legal person (delivery to his company ). Delivery can not be made to hotels or postboxes. Otherwise, the product is returned to the Shilow Geneva warehouse.
Right of Return and Refund
The buyer is authorized to return the item ordered to Shilow Geneva within 15 days of receiving the order. The return must be notified in advance by e-mail to the following address: email@example.com. The return of the product takes place under the responsibility of the buyer. Regarding the cost of return, we suggest you scan them and send them to us at firstname.lastname@example.org with the subject of the e-mail: RETURN and your order number. After receiving your e-mail, all of your return costs will be refunded as a gift voucher valid for one year on our e-shop. Shilow Geneva then agrees to refund the value of the item to the buyer as soon as possible and provided that Shilow Geneva has been able to recover the products originally delivered. Shilow Geneva does not accept the return of items that have been worn, used and / or without their original pouch. In this case, the items will be returned to the buyer at his own expense, under his responsibility and no amount will be refunded. In case of return, Shilow Geneva thanks the buyer to follow the following procedure: – carefully pack the item in a package or a bubble envelope – send the package by post, in parcel against signature – it is important that the buyer keeps his mailing number in order to follow his progress – the package must be sent to Shilow Geneva.
Rhodium silver and golden brass can wear over time and / or other factors such as: frequent washing, contact with perfume or creams. Keep your jewelry in its original packaging and try to remove it before washing, swimming or applying cosmetics. Cleaning products found in pharmacies will allow you to clean them easily.
Applicable Law and Jurisdiction
Any dispute in connection with the use of the site www.shilowgeneva.com is subject to Swiss law. These general terms and conditions are subject to the Swiss Law and particularly the Code of Obligations, which regulates the aspects not expressly mentioned by the present general conditions. This is so for the substantive rules as for the rules of form. In case of dispute or claim, the buyer will first contact Shilow Geneva for an amicable solution.
Policy sets out and informs you of how Shilow Geneva uses and protects the information you provide to us, if any, when you use this site accessible from the following URL: www.shilowgeneva .com (hereinafter the “Site”).
I. Personal Data
In general, you may visit the Shilow Geneva Site without disclosing any personal information about you.
Shilow Geneva can be brought in the case of a contact request by the user via the contact page, a product order, an account creation, or a request from the user. user to be informed of the restocking of a product, to ask to fill in your last name, first name, email address, phone number, birthday (hereinafter your “Personal Information”). By providing this information, you expressly agree that it will be processed by Shilow Geneva for the purposes indicated in point 2 below and for the purposes stated at the end of each form.
In accordance with the General Data Protection Regulation adopted by the European Parliament on April 14, 2016, and the Data Protection Act of January 6, 1978 amended, Shilow Geneva informs you of the following:
1. Identity of Treatment Manager
The controller is Shilow Geneva.
PurposesShilow Geneva may process your Personal Information:
(a) for the purpose of providing you with the information or services you have requested (including: sending the Newsletter, sending / receiving a product, sending a birthday voucher); and / or
(b) for the purpose of collecting information enabling us to improve our Site, our products and services (in particular by means of cookies); and / or
(c) for the purpose of contacting you regarding various events relating to Shilow Geneva, including but not limited to customer support.
Only Shilow Geneva is the recipient of your Personal Information. These, whether in individual or aggregated form, are never transmitted to a third party. Neither Shilow Geneva, nor any of its subcontractors, sells the personal data of visitors and Users of its Site.
Life Your Personal Information is retained by Shilow Geneva only for the time corresponding to the purpose of the collection as indicated in 2 above which can not in any case exceed 24 months.
5. Computer Rights and Freedoms
You have the following rights regarding your Personal Information, which you can exercise by writing to us at the postal address mentioned in point 1 or by completing the contact form.
Right of Access and Data Communication
You have the right to access the Personal Information that concerns you.
To help you in your process, especially if you wish to exercise your right of access by contacting us via our form.
Right of Correction of Data
Under this right, the law entitles you to request the rectification, updating, blocking or deletion of data concerning you which may prove inaccurate, erroneous, incomplete or inaccurate. obsolete.
Also, you can set general and specific guidelines regarding the fate of personal data after your death. In this case, the heirs of a deceased person may demand to consider the death of their relative and / or to make the necessary updates.
To help you in your process, especially if you wish to exercise, for your own account or on behalf of one of your deceased relatives, your right of rectification by contacting us via our form.
Right of Opposition
The exercise of this right is possible only in one of the following two situations:
- When the exercise of this right is based on legitimate grounds; or
- Where the exercise of this right is intended to prevent the collection of data used for commercial prospecting purposes.
To help you in your process, especially if you wish to exercise your right of opposition by contacting us via our form.
Deadlines Shilow Geneva agrees to respond to your request for access, rectification or opposition or any other additional request for information within a reasonable period of time which shall not exceed 1 month from receipt of your request. request.
Ii. Cookies Policy
1. General Information About Cookies Presented On Shilow Site Geneva
Shilow Geneva, as publisher of this website, may proceed to the implementation of a cookie on the hard drive of your terminal (computer, tablet, mobile etc.) to ensure smooth and optimal navigation on our website.
2. Configuration Of Your Cookies Preferences
You can accept or refuse the deposit of cookies at any time.
When you first log in to the Shilow Geneva website, a banner briefly outlining information about cookies and similar technologies will appear at the bottom of your screen. This banner warns you that by continuing your navigation on the Shilow Geneva website (by loading a new page or by clicking on various elements of the site for example), you accept the deposit of cookies on your terminal. You are also deemed to have consented to the deposit of cookies by clicking on “Accept”. To refuse, click on “refuse” or you still have the possibility to choose the cookies allowed.
Depending on the type of cookie involved, collecting your consent to deposit and read cookies on your device may be imperative.
Order without fear, the expenses of returns are refunded in gift voucher!
– For orders placed from Switzerland, parcels are dispatched within 48h working days.
– Allow 1 to 3 working days to receive your package after sending.
– Delivery costs are CHF 9.- and are available from CHF 250.-.
Abroad, in a foreign country ? In the USA ?
Order without fear, the expenses of returns are refunded in gift voucher!
Shilow Geneva delivers anywhere in Switzerland and around the world in the following times: 2-5 business days in Switzerland, 5-8 business days in Europe – 12 business days in the rest of the world.
– Delivery costs are CHF 5.- and are available from CHF 150.-.
Returns, Exchanges & Refunds
How Can I Make a Return or Exchange?
You have a period of fifteen days after receipt of your order to return your purchases against payment if they are not suitable. The product must not have been worn, worn, modified, washed or damaged. Please replace each item in its original packaging to ensure a smooth refund and facilitate the work of our logistics workshop. We do not do standard exchange. For another size, another model or another color, simply reorder on the e-shop. Regarding the cost of return, we suggest you scan them and send them to us at email@example.com with the subject of the e-mail: RETURN and your order number. After receiving your e-mail, all of your return costs will be refunded as a gift voucher valid for one year on our e-shop.
How long will I be reimbursed?
Return packages take between 5 days to 10 working days to be delivered. We advise you to keep your tracking number carefully. Once your package received, leave a few days to our logistics team to process your package. You will receive an email to inform you when the refund has been made.